{"id":9601,"date":"2026-09-09T09:59:22","date_gmt":"2026-09-09T09:59:22","guid":{"rendered":"https:\/\/thatsled.digistaging.nl\/?page_id=9601"},"modified":"2026-09-29T16:13:05","modified_gmt":"2026-09-29T14:13:05","slug":"reclamations-au-titre-de-la-garantie","status":"publish","type":"page","link":"https:\/\/thatsled.nl\/fr\/garantie-klachten\/","title":{"rendered":"Garantie et r\u00e9clamations"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9601\" class=\"elementor elementor-9601\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2866bd elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2866bd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8e1fea8\" data-id=\"8e1fea8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-655728e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"655728e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Garantie et r\u00e9clamations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac4646 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9ac4646\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Y a-t-il un probl\u00e8me ? Nous cherchons une solution ensemble.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a5f380\" data-id=\"5a5f380\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-36eb1059 e-flex e-con-boxed e-con e-parent\" data-id=\"36eb1059\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35b74a58 e-flex e-con-boxed e-con e-child\" data-id=\"35b74a58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-26850d47 e-con-full e-flex e-con e-child\" data-id=\"26850d47\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"\/fr\/contact\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ff1961b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6ff1961b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comment\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 32C114.6 32 0 125.1 0 240c0 47.6 19.9 91.2 52.9 126.3C38 405.7 7 439.1 6.5 439.5c-6.6 7-8.4 17.2-4.6 26S14.4 480 24 480c61.5 0 110-25.7 139.1-46.3C192 442.8 223.2 448 256 448c141.4 0 256-93.1 256-208S397.4 32 256 32zm0 368c-26.7 0-53.1-4.1-78.4-12.1l-22.7-7.2-19.5 13.8c-14.3 10.1-33.9 21.4-57.5 29 7.3-12.1 14.4-25.7 19.9-40.2l10.6-28.1-20.6-21.8C69.7 314.1 48 282.2 48 240c0-88.2 93.3-160 208-160s208 71.8 208 160-93.3 160-208 160z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a1ed6c elementor-widget elementor-widget-heading\" data-id=\"8a1ed6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contact<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-2e88fc84 e-con-full e-flex e-con e-child\" data-id=\"2e88fc84\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"\/fr\/expedition-et-livraison\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6886c574 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"6886c574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-box-open\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M425.7 256c-16.9 0-32.8-9-41.4-23.4L320 126l-64.2 106.6c-8.7 14.5-24.6 23.5-41.5 23.5-4.5 0-9-.6-13.3-1.9L64 215v178c0 14.7 10 27.5 24.2 31l216.2 54.1c10.2 2.5 20.9 2.5 31 0L551.8 424c14.2-3.6 24.2-16.4 24.2-31V215l-137 39.1c-4.3 1.3-8.8 1.9-13.3 1.9zm212.6-112.2L586.8 41c-3.1-6.2-9.8-9.8-16.7-8.9L320 64l91.7 152.1c3.8 6.3 11.4 9.3 18.5 7.3l197.9-56.5c9.9-2.9 14.7-13.9 10.2-23.1zM53.2 41L1.7 143.8c-4.6 9.2.3 20.2 10.1 23l197.9 56.5c7.1 2 14.7-1 18.5-7.3L320 64 69.8 32.1c-6.9-.8-13.5 2.7-16.6 8.9z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4813a8db elementor-widget elementor-widget-heading\" data-id=\"4813a8db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9dition &amp; livraison<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-5229a7eb e-con-full e-flex e-con e-child\" data-id=\"5229a7eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"\/fr\/retours-echanges\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27dbc6c6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"27dbc6c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-retweet\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M629.657 343.598L528.971 444.284c-9.373 9.372-24.568 9.372-33.941 0L394.343 343.598c-9.373-9.373-9.373-24.569 0-33.941l10.823-10.823c9.562-9.562 25.133-9.34 34.419.492L480 342.118V160H292.451a24.005 24.005 0 0 1-16.971-7.029l-16-16C244.361 121.851 255.069 96 276.451 96H520c13.255 0 24 10.745 24 24v222.118l40.416-42.792c9.285-9.831 24.856-10.054 34.419-.492l10.823 10.823c9.372 9.372 9.372 24.569-.001 33.941zm-265.138 15.431A23.999 23.999 0 0 0 347.548 352H160V169.881l40.416 42.792c9.286 9.831 24.856 10.054 34.419.491l10.822-10.822c9.373-9.373 9.373-24.569 0-33.941L144.971 67.716c-9.373-9.373-24.569-9.373-33.941 0L10.343 168.402c-9.373 9.373-9.373 24.569 0 33.941l10.822 10.822c9.562 9.562 25.133 9.34 34.419-.491L96 169.881V392c0 13.255 10.745 24 24 24h243.549c21.382 0 32.09-25.851 16.971-40.971l-16.001-16z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-501a5616 elementor-widget elementor-widget-heading\" data-id=\"501a5616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Retours et \u00e9changes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-22874ec5 e-con-full e-flex e-con e-child\" data-id=\"22874ec5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"\/fr\/reclamations-au-titre-de-la-garantie\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7346d4e3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7346d4e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-eye\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288 144a110.94 110.94 0 0 0-31.24 5 55.4 55.4 0 0 1 7.24 27 56 56 0 0 1-56 56 55.4 55.4 0 0 1-27-7.24A111.71 111.71 0 1 0 288 144zm284.52 97.4C518.29 135.59 410.93 64 288 64S57.68 135.64 3.48 241.41a32.35 32.35 0 0 0 0 29.19C57.71 376.41 165.07 448 288 448s230.32-71.64 284.52-177.41a32.35 32.35 0 0 0 0-29.19zM288 400c-98.65 0-189.09-55-237.93-144C98.91 167 189.34 112 288 112s189.09 55 237.93 144C477.1 345 386.66 400 288 400z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66c6923e elementor-widget elementor-widget-heading\" data-id=\"66c6923e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Garantie et r\u00e9clamations<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-65ada2ab e-con-full e-flex e-con e-child\" data-id=\"65ada2ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"\/fr\/options-de-paiement\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3aaafb6f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3aaafb6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-credit-card\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M527.9 32H48.1C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48.1 48h479.8c26.6 0 48.1-21.5 48.1-48V80c0-26.5-21.5-48-48.1-48zM54.1 80h467.8c3.3 0 6 2.7 6 6v42H48.1V86c0-3.3 2.7-6 6-6zm467.8 352H54.1c-3.3 0-6-2.7-6-6V256h479.8v170c0 3.3-2.7 6-6 6zM192 332v40c0 6.6-5.4 12-12 12h-72c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h72c6.6 0 12 5.4 12 12zm192 0v40c0 6.6-5.4 12-12 12H236c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h136c6.6 0 12 5.4 12 12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a86551f elementor-widget elementor-widget-heading\" data-id=\"1a86551f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Options de paiement<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-24f95dec e-con-full e-flex e-con e-child\" data-id=\"24f95dec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"\/fr\/foire-aux-questions\/\">\n\t\t\t\t<div class=\"elementor-element elementor-element-757e7ec3 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"757e7ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472c00f5 elementor-widget elementor-widget-heading\" data-id=\"472c00f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Foire aux questions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c533e25 e-flex e-con-boxed e-con e-parent\" data-id=\"c533e25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed01692 elementor-widget elementor-widget-heading\" data-id=\"ed01692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Garantie et service en cas de probl\u00e8me<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6826051 elementor-widget elementor-widget-text-editor\" data-id=\"6826051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Un produit ne fonctionne pas bien, quelque chose est endommag\u00e9 ou vous avez une autre r\u00e9clamation ? Faites-le nous savoir. Nous serons ravis de vous aider et de chercher une solution adapt\u00e9e.<\/p><p>Vous pouvez signaler de nombreux probl\u00e8mes directement \u00e0 partir de votre commande. Votre commande ne figure pas dans votre compte ou vous ne pouvez plus y faire de r\u00e9clamation ? Nous serons bien entendu ravis de vous aider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fb5bee e-grid e-con-boxed e-con e-parent\" data-id=\"9fb5bee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d360ad e-con-full e-flex e-con e-child\" data-id=\"9d360ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1835740 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1835740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-heart-broken\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M473.7 73.8l-2.4-2.5c-46-47-118-51.7-169.6-14.8L336 159.9l-96 64 48 128-144-144 96-64-28.6-86.5C159.7 19.6 87 24 40.7 71.4l-2.4 2.4C-10.4 123.6-12.5 202.9 31 256l212.1 218.6c7.1 7.3 18.6 7.3 25.7 0L481 255.9c43.5-53 41.4-132.3-7.3-182.1z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tProbl\u00e8me avec un produit ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAvez-vous votre commande dans votre compte ? Ouvrez la commande, choisissez l'article concern\u00e9 et indiquez ce qui ne va pas. Les options disponibles pour votre commande s'afficheront automatiquement.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7f0701 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c7f0701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/compte\/orders\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mes commandes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a20bb9c e-con-full e-flex e-con e-child\" data-id=\"a20bb9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88cbda7 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"88cbda7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-ghost\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M186.1.09C81.01 3.24 0 94.92 0 200.05v263.92c0 14.26 17.23 21.39 27.31 11.31l24.92-18.53c6.66-4.95 16-3.99 21.51 2.21l42.95 48.35c6.25 6.25 16.38 6.25 22.63 0l40.72-45.85c6.37-7.17 17.56-7.17 23.92 0l40.72 45.85c6.25 6.25 16.38 6.25 22.63 0l42.95-48.35c5.51-6.2 14.85-7.17 21.51-2.21l24.92 18.53c10.08 10.08 27.31 2.94 27.31-11.31V192C384 84 294.83-3.17 186.1.09zM128 224c-17.67 0-32-14.33-32-32s14.33-32 32-32 32 14.33 32 32-14.33 32-32 32zm128 0c-17.67 0-32-14.33-32-32s14.33-32 32-32 32 14.33 32 32-14.33 32-32 32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCommande introuvable dans votre compte ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAvez-vous d\u00e9j\u00e0 command\u00e9 chez nous, mais la commande ne figure pas dans Mes commandes ? Aucun probl\u00e8me. Contactez-nous et indiquez, si possible, votre num\u00e9ro de commande et l'article concern\u00e9. Nous retrouverons votre commande et vous aiderons.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd58a6d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bd58a6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-353fb86 e-con e-atomic-element e-flexbox-base e-c1efc69\" data-id=\"353fb86\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"353fb86\">\n    <div class=\"elementor-element elementor-element-10e6151 e-con e-atomic-element e-flexbox-base e-c02c320\" data-id=\"10e6151\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"10e6151\">\n    \t\t<div class=\"elementor-element elementor-element-ae574d3 elementor-widget elementor-widget-heading\" data-id=\"ae574d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Que pouvez-vous attendre de nous ?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34b6db4 elementor-widget elementor-widget-text-editor\" data-id=\"34b6db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez vous attendre \u00e0 ce qu'un produit, dans des conditions normales d'utilisation, fasse ce que vous pouvez raisonnablement en attendre. Un probl\u00e8me survient-il ? Signalez-le-nous. Nous examinerons d'abord ce qui se passe exactement, puis nous chercherons une solution adapt\u00e9e.<\/p><p>Selon la situation, il peut s'agir par exemple d'un conseil, d'une pi\u00e8ce de rechange, d'une r\u00e9paration, d'un remplacement ou d'une autre solution adapt\u00e9e.<\/p><p>Une garantie commerciale ou de fabricant suppl\u00e9mentaire est ind\u00e9pendante des droits l\u00e9gaux dont vous disposez en tant que consommateur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e408139 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e408139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99513d6 elementor-widget elementor-widget-heading\" data-id=\"99513d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cela nous permet de vous aider plus rapidement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb3779 elementor-widget elementor-widget-text-editor\" data-id=\"fcb3779\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9crivez le probl\u00e8me aussi clairement que possible. Des photos ou une courte vid\u00e9o peuvent nous aider \u00e0 \u00e9valuer plus rapidement ce qui se passe.<\/p><p>Gardez \u00e0 port\u00e9e de main, si possible :<\/p><ul><li>votre num\u00e9ro de commande ;<\/li><li>le num\u00e9ro d'article ou le nom du produit ;<\/li><li>une description claire du probl\u00e8me;<\/li><li>photos ou vid\u00e9os sur lesquelles le probl\u00e8me est visible.<\/li><\/ul><p><strong>Ne renvoyez pas imm\u00e9diatement un produit d\u00e9fectueux.<\/strong> Tous les probl\u00e8mes ne n\u00e9cessitent pas un retour. Parfois, nous pouvons vous aider \u00e0 distance ou, par exemple, le remplacement d'une pi\u00e8ce est une meilleure solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8ce808 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e8ce808\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4856cb6 elementor-widget elementor-widget-heading\" data-id=\"4856cb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quand un probl\u00e8me risque-t-il de ne pas \u00eatre couvert par la garantie ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e6f048 elementor-widget elementor-widget-text-editor\" data-id=\"8e6f048\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tous les probl\u00e8mes ou d\u00e9fauts ne rel\u00e8vent pas automatiquement de la garantie. Les dommages caus\u00e9s par exemple par une mauvaise utilisation, une installation incorrecte, des modifications apport\u00e9es au produit, une usure normale ou des influences externes peuvent \u00eatre exclus de la garantie.<\/p><p><strong>Vous avez un doute ? Signalez-le-nous tout simplement.<\/strong> Il n'est pas n\u00e9cessaire de d\u00e9terminer vous-m\u00eame \u00e0 l'avance si un probl\u00e8me est couvert par la garantie. Nous nous ferons un plaisir de l'examiner avec vous et de d\u00e9terminer quelle solution convient le mieux \u00e0 votre situation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f26794c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f26794c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-636517b elementor-widget elementor-widget-heading\" data-id=\"636517b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une plainte ? Faites-le nous savoir<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d19ff38 elementor-widget elementor-widget-text-editor\" data-id=\"d19ff38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous n'\u00eates pas satisfait d'un produit, d'une commande ou de nos services ? Dans ce cas, nous aimons le savoir. Nous prenons votre plainte au s\u00e9rieux et voulons avoir l'occasion de la r\u00e9soudre au mieux.<\/p><p>D\u00e9crivez votre plainte aussi clairement que possible et, dans le cas d'une plainte concernant une commande, mentionnez si possible votre num\u00e9ro de commande. Nous examinerons ce qui s'est pass\u00e9 et vous contacterons pour trouver ensemble une solution adapt\u00e9e.<\/p><p>We pakken je klacht zo snel mogelijk op en nemen contact met je op. Is er meer onderzoek nodig? Dan houden we je op de hoogte en laten we weten wanneer je een antwoord kunt verwachten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa13416 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"aa13416\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9poser une r\u00e9clamation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-552161b e-con e-atomic-element e-flexbox-base e-0bfcf5c\" data-id=\"552161b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"552161b\">\n    \t\t<div class=\"elementor-element elementor-element-219ec63 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"219ec63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-signs\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M507.31 84.69L464 41.37c-6-6-14.14-9.37-22.63-9.37H288V16c0-8.84-7.16-16-16-16h-32c-8.84 0-16 7.16-16 16v16H56c-13.25 0-24 10.75-24 24v80c0 13.25 10.75 24 24 24h385.37c8.49 0 16.62-3.37 22.63-9.37l43.31-43.31c6.25-6.26 6.25-16.38 0-22.63zM224 496c0 8.84 7.16 16 16 16h32c8.84 0 16-7.16 16-16V384h-64v112zm232-272H288v-32h-64v32H70.63c-8.49 0-16.62 3.37-22.63 9.37L4.69 276.69c-6.25 6.25-6.25 16.38 0 22.63L48 342.63c6 6 14.14 9.37 22.63 9.37H456c13.25 0 24-10.75 24-24v-80c0-13.25-10.75-24-24-24z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d83d442 elementor-widget elementor-widget-heading\" data-id=\"d83d442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce qui se passe ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef71550 elementor-widget elementor-widget-text-editor\" data-id=\"ef71550\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Le produit ne fonctionne pas bien<br \/><\/strong>Signalez-le depuis votre commande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f34bb elementor-widget elementor-widget-text-editor\" data-id=\"f7f34bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Commande non visible<br \/><\/strong>Contactez-nous et nous le retrouverons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61e4835 elementor-widget elementor-widget-text-editor\" data-id=\"61e4835\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>M\u00e9content de notre service ?<br \/><\/strong>Faites-le-nous savoir. Nous nous ferons un plaisir de r\u00e9soudre ce probl\u00e8me.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d95e2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e4d95e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/compte\/orders\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mes commandes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a9420 elementor-widget elementor-widget-text-editor\" data-id=\"74a9420\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Ou prenez <a href=\"\/fr\/contact\/\">contact<\/a> contactez-nous<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-0fd4751 e-flex e-con-boxed e-con e-parent\" data-id=\"0fd4751\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-227a27c elementor-widget elementor-widget-heading\" data-id=\"227a27c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ensemble, nous allons plus loin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba1b7e elementor-widget elementor-widget-text-editor\" data-id=\"1ba1b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tous les probl\u00e8mes ne se ressemblent pas et parfois une consultation personnelle est tout simplement plus facile. Vous avez des doutes sur un produit, une garantie ou la meilleure solution ? N'h\u00e9sitez pas \u00e0 nous contacter. Nos collaborateurs se feront un plaisir de r\u00e9fl\u00e9chir avec vous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4a6ec6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c4a6ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Veuillez nous contacter pour en discuter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Garantie &amp; klachten Is er iets mis? We zoeken samen naar een oplossing. Contact Verzending &amp; levering Retourneren &amp; ruilen Garantie &amp; klachten Betaalopties Veelgestelde vragen Garantie &amp; service als er iets misgaat Werkt een product niet goed, is er iets defect geraakt of heb je een andere klacht? Laat het ons weten. We kijken [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-9601","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thatsled.nl\/fr\/wp-json\/wp\/v2\/pages\/9601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thatsled.nl\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thatsled.nl\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thatsled.nl\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/thatsled.nl\/fr\/wp-json\/wp\/v2\/comments?post=9601"}],"version-history":[{"count":37,"href":"https:\/\/thatsled.nl\/fr\/wp-json\/wp\/v2\/pages\/9601\/revisions"}],"predecessor-version":[{"id":19828,"href":"https:\/\/thatsled.nl\/fr\/wp-json\/wp\/v2\/pages\/9601\/revisions\/19828"}],"wp:attachment":[{"href":"https:\/\/thatsled.nl\/fr\/wp-json\/wp\/v2\/media?parent=9601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}