Terms and conditions | ThatsLed | Online LED lamp specialist

You can view the terms and conditions below or download them as a PDF.

These terms and conditions are based on the terms and conditions of Stichting Webshop Keurmerk, version 10 October 2025.

Article 1: Definitions

In these terms and conditions, the following terms shall have the following meanings:

Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader.
Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
Consumer: the natural person who is not acting for purposes relating to their trade, business, craft or profession.
Day: calendar day.
Digital content: data produced and supplied in digital form.
Continuing performance agreement: an agreement that extends to the regular supply of goods, services and/or digital content over a certain period.
Durable medium: any instrument, including email, that enables the consumer or trader to store information addressed personally to them in a way accessible for future reference for a period matching the purpose for which the information is destined, and which allows the unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to renounce the distance contract within the cooling-off period.
Trader: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, access to digital content and/or services at a distance to consumers.
Distance contract: an agreement concluded between the trader and the consumer within the framework of an organised system for the distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement, exclusive or joint use is made of one or more techniques for distance communication.
Model withdrawal form: the European model withdrawal form set out in Appendix I of these terms and conditions.
Technique for distance communication: means that can be used for the conclusion of an agreement without the consumer and trader having been simultaneously brought together in the same space.

Article 2: Identity of the business

Business name: ThatsLed V.O.F.

Registered address: Lytse Wyngaerden 8, 8404BL Langezwaag, Netherlands

Phone number: 085 065 6233

Email address: [email protected]

Company registration number: 73562114

VAT identification number: NL859578458B01

The entrepreneur can also be contacted via the contact form on the website. The entrepreneur declares that electronic communication is equivalent to written communication in accordance with Article 6:227a of the Dutch Civil Code.

Article 3: Applicability

These terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is reasonably not possible, the trader shall indicate, before the distance contract is concluded, how the general terms and conditions can be inspected at the trader's premises and that they will be sent free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, the text of these terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium.
If, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs shall apply mutatis mutandis. In the event of contradictory conditions, the consumer may always rely on the applicable provision that is most favourable to them.

Article 4: The offer

If an offer has a limited period of validity or is subject to conditions, this shall be explicitly stated in the offer.
The offer contains a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the trader uses images, these are a truthful representation of the offered products, services and/or digital content. Obvious mistakes or obvious errors in the offer do not bind the trader.
Every offer shall contain such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5: The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.
If the consumer has accepted the offer by electronic means, the trader shall promptly acknowledge receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may rescind the agreement.
If the agreement is concluded electronically, the trader shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the trader shall observe appropriate security measures.
Within the applicable legal framework, the trader may ascertain whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for responsibly concluding the distance contract. If the trader has good reasons based on this investigation not to enter into the agreement, they are entitled to refuse an order or request, stating their reasons, or to attach special conditions to the implementation.
The trader shall provide the consumer with the following information, at the latest upon delivery of the product, service or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
1. the visiting address of the trader's establishment where the consumer can go with complaints;
2. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement if the right of withdrawal is excluded;
3. information about guarantees and existing after-sales service;
4. the price inclusive of all taxes of the product, service or digital content, where applicable the delivery charges and the arrangements for payment, delivery or performance of the distance contract;
5. the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration;
6. if the consumer has a right of withdrawal, the model withdrawal form.
In the case of a continuous performance contract, the provision in the previous paragraph applies only to the first delivery.

Article 6: Right of withdrawal

The cooling-off period is 14 days, unless the law prescribes a longer period.

By products

The consumer may annul an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The trader may ask the consumer for the reason for withdrawal, but cannot oblige them to state their reason.
The cooling-off period commences on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:
1. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, received the final product;
2. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, has received the last shipment or the last part;
3. for agreements involving the regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, has received the first product.

For services and digital content not supplied on a tangible medium

The consumer may cancel a service agreement and an agreement for the supply of digital content not supplied on a tangible medium for a period of at least 14 days without giving reasons. The trader may ask the consumer for the reason for withdrawal, but cannot oblige them to state their reason.
The cooling-off period starts on the day following the conclusion of the agreement.

Extended cancellation period for failure to inform about the right of withdrawal

If the trader has not provided the consumer with the legally required information on the right of withdrawal or the model withdrawal form, the cooling-off period shall expire twelve months after the end of the original cooling-off period.
If the entrepreneur still provides the intended information within twelve months of the commencement date of the original cooling-off period, the cooling-off period shall expire 14 days after the day on which the consumer received that information.

Article 7: Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer shall handle the product and the packaging with care. The consumer shall only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as they would be allowed to do in a shop.
The consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The consumer is not liable for any diminished value of the product if the trader has not provided them with all legally required information about the right of withdrawal before or at the conclusion of the contract.

Article 8: Exercise of the right of withdrawal and associated costs

If the consumer exercises their right of withdrawal, they shall notify the trader of this within the cooling-off period by means of the model withdrawal form or in another unequivocal manner.
The consumer shall return the product or hand it over to the trader or a person authorised by the trader to do so without undue delay and no later than 14 days from the day following the notification. This is not required if the trader has offered to collect the product themselves.
The consumer shall return the product with all supplied accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
The consumer shall bear the direct cost of returning the product, unless the trader has agreed to bear them or has failed to state that the consumer shall bear them.
If the consumer cancels after having first expressly requested that the performance of the service, or the supply of gas, water or electricity not made ready for sale in a limited volume or set quantity, begins during the cooling-off period, the consumer shall owe the trader an amount that is proportional to that part of the obligation fulfilled by the trader at the time of cancellation.
The consumer bears no costs for the performance of services or the supply of water, gas, electricity or district heating if:
1. the trader has not provided the consumer with the statutory required information regarding the right of withdrawal, the reimbursement of costs in the event of withdrawal, or the model withdrawal form;
2. the consumer has not expressly requested the commencement of the performance of the service or delivery during the cooling-off period.
The consumer bears no costs for the full or partial delivery of digital content not supplied on a tangible medium if:
1. he did not prior to delivery expressly consent to the commencement of the performance of the agreement before the end of the cooling-off period;
2. he has not acknowledged that he would lose his right of withdrawal upon giving his consent;
3. The trader failed to confirm this statement from the consumer.
If the consumer exercises their right of withdrawal, all supplementary agreements are dissolved by operation of law.

Article 9: Obligations of the trader in the event of withdrawal

If the trader makes the notification of withdrawal by the consumer possible by electronic means, they shall send an acknowledgement of receipt without delay after receiving this notification.
The trader shall reimburse all payments made by the consumer, including any delivery costs charged by the trader for the returned product, without undue delay and within 14 days following the day on which the consumer notifies them of the withdrawal. Unless the trader offers to collect the product themselves, they may withhold the refund until they have received the product or until the consumer has demonstrated that they have sent the product back, whichever is the earlier.
The trader shall use the same means of payment that the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement.
If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the trader is not required to reimburse the additional costs for the more expensive method.

Article 10: Exclusion of the right of withdrawal

The trader may exclude the following products and services from the right of withdrawal, but only if the trader has clearly stated this with the offer or in good time before concluding the agreement:

Products or services whose price is dependent on fluctuations in the financial market over which the trader has no control and which may occur within the cooling-off period.
Agreements concluded during a public auction.
Service contracts following full performance of the service, but only if performance has begun with the consumer's prior express consent, and the consumer has acknowledged that they will lose their right of withdrawal once the trader has fully performed the contract.
Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, carriage of goods, car rental services and catering.
Agreements related to leisure activities, if the agreement provides for a specific date or period of performance.
Goods made to the consumer's specifications which are not prefabricated and are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly personalised.
Products that spoil quickly or have a limited shelf life.
Sealed goods which are not suitable for return due to health protection or hygiene reasons and where the seal has been broken after delivery.
Products which, by their nature, are irrevocably mixed with other products after delivery.
Alcoholic beverages where the price has been agreed upon at the conclusion of the contract, but the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market over which the trader has no control.
Sealed audio, video recordings and computer software of which the seal has been broken after delivery.
Newspapers, periodicals or magazines, with the exception of subscriptions to them.
The supply of digital content not on a tangible medium, but only if performance has begun with the consumer's prior express consent and the consumer has acknowledged that they thereby lose their right of withdrawal.

Article 11: The price

During the period of validity stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
By way of derogation from the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence, with variable prices. The offer shall state that the products or services are subject to fluctuations and that any prices stated are target prices.
Price increases within 3 months of the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the trader has stipulated this and:
1. these may be the result of statutory regulations or provisions;
2. the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.

Article 11a: Consumer reviews and price reductions

If the price of a product or service is personalised on the basis of automated decision-making, the consumer shall be clearly informed thereof prior to the purchase.
The trader declares that all published consumer reviews are from genuine customers who have made a purchase, and explains on the website how this is verified.
If price reductions are communicated, the trader shall state the prior lowest price applied for the product in the 30 days prior to the price reduction, insofar as legally required.

Article 12: Performance of agreement and additional guarantee

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.
An additional guarantee provided by the business, its subcontractor, manufacturer or importer shall never limit the statutory rights and claims that the consumer may assert against the business under the agreement if the business has failed to fulfil its part of the agreement.
Extra guarantee means any commitment by the trader, their supplier, importer or manufacturer in which they grant the consumer certain rights or claims that go beyond what they are legally required to do.
Damage or defects that are demonstrably caused by incorrect assembly, improper connection, misuse or installation in violation of the regulations are not covered by the warranty. This does not affect the statutory rights of the consumer.

Article 13: Delivery and performance

The entrepreneur shall exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
The address that the consumer has made known to the trader shall be deemed to be the place of delivery.
Subject to article 4 of these terms and conditions, the trader shall execute accepted orders with due expedience, though at the latest within 30 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled partially, the consumer shall receive notification of this no later than 30 days after placing the order. In such cases, the consumer has the right to dissolve the agreement free of charge and is entitled to any potential compensation for damages.
Following dissolution in accordance with the preceding paragraph, the trader shall promptly refund the amount paid by the consumer.
The risk of damage and/or loss of products shall be borne by the trader up to the moment of delivery to the consumer or a representative previously designated and made known to the trader, unless expressly agreed otherwise.

Article 14: Continuous performance contracts, duration, termination and renewal

Cancellation

The consumer may terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate a fixed-term contract for the regular supply of goods or services at any time before the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may cancel the agreements referred to in the preceding paragraphs at any time, using at least the same method as that by which they were entered into by the consumer, and always subject to the same notice period as the trader has stipulated for themselves.

Extension

A contract entered into for a fixed term and which provides for the regular supply of goods or services may not be tacitly extended or renewed for a fixed term.
Notwithstanding the previous paragraph, an agreement for the regular delivery of daily newspapers, news weeklies and magazines may be tacitly renewed for a definite period of a maximum of three months, if the consumer can terminate this renewed agreement towards the end of the renewal with a notice period of no more than one month.
A fixed-term agreement that provides for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer is entitled to terminate the agreement at any time with a notice period not exceeding one month.
A fixed-term agreement for the regular trial delivery of daily newspapers, news magazines and weeklies, and magazines is not tacitly renewed and ends automatically upon expiry of the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of at most one month, unless reasonableness and fairness dictate otherwise against termination before the end of the agreed duration.

Article 15: Payment

Unless otherwise specified in the contract or in any supplementary terms and conditions, the amounts owed by the consumer must be paid within 14 days of the start of the cooling-off period, or, in the absence of a cooling-off period, within 14 days of the conclusion of the contract.
When selling products to consumers, the consumer may never be required in general terms and conditions to make an advance payment of more than 50 per cent. When advance payment has been stipulated, the consumer cannot assert any right regarding the execution of the order or service until the stipulated advance payment has been made.
The consumer has the obligation to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
If the consumer fails to meet their payment obligation on time, they shall be liable for statutory interest after having been reminded of the late payment by the trader and the trader has granted the consumer a period of 14 days to still make the payment, following the failure to pay within this period. The trader is then entitled to charge the incurred extrajudicial collection costs. These collection costs amount to a maximum of 15 percent on outstanding amounts up to €2,500, 10 percent on the subsequent €2,500 and 5 percent on the next €5,000, with a minimum of €40. The trader may deviate from the aforementioned amounts and percentages to the advantage of the consumer.

Article 16: Complaints procedure

The entrepreneur has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints regarding the performance of the contract must be submitted to the trader in full and clearly described within a reasonable time after the consumer has identified the defects.
Complaints submitted to the trader shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, an acknowledgement of receipt shall be sent within 14 days with an indication of when the consumer can expect a more detailed answer.
A complaint about a product, service or the entrepreneur's service can also be submitted via the complaint form on the consumer page of the Stichting Webshop Keurmerk.
Stichting Webshop Keurmerk will inform the entrepreneur about the dispute and mediate.
Stichting Webshop Keurmerk will adopt an independent position and inform both the entrepreneur and the consumer of the applicable legislation.

Article 17: Disputes

Without prejudice to mandatory legal provisions, disputes may be submitted by the consumer to the competent court.

Contracts between the trader and the consumer to which these general terms and conditions apply shall be governed exclusively by Dutch law.

Article 18: Supplementary or differing provisions

Additional provisions or provisions that depart from these general terms and conditions must not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 19: Amendment of the Stichting Webshop Keurmerk terms and conditions

Amendments to these terms and conditions shall only take effect after they have been published in an appropriate manner, on the understanding that in the event of applicable amendments during the validity of an offer, the provision most favourable to the consumer shall prevail.

Annex I: Model cancellation form

Complete and return this form only if you wish to withdraw from the contract.

To:

ThatsLed V.O.F.
Lytse Wyngaerden 8
8404BL Langezwaag
Netherlands
Email: [email protected]

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods, for the supply of the following digital content or for the provision of the following service:

Product, digital content or service:

Ordered on:

Received on:

Consumer name:

Consumer address:

Consumer signature, only if this form is submitted on paper:

Date: